Insurance claims
Insurance documentation
support.
We have experience with losses involving major carriers. We provide Xactimate estimates, photographs, moisture documentation and project records.
Some carriers our team has encountered
These are some of the most common carriers we encounter; carrier names do not imply endorsement or preferred-vendor statusany carrier. If your carrier isn't listed here, call us. We provide documentation, estimates and project records for losses involving any carrier.
What we do on every insurance-related loss
Immediate documentation
Time-stamped photos, thermal imaging, and moisture readings before any cleanup. Establishes pre-mitigation conditions for the adjuster.
Xactimate estimates
We scope every loss in Xactimate — the same software your adjuster uses.
Owner-authorized carrier communication
With your authorization, we communicate with your carrier about scope and documentation.
We provide documentation, estimates and project records to the property owner and, with the owner's authorization, to the carrier.
Review your policy and your carrier's claim instructions, and keep your own copies of photos, estimates and correspondence.
Daily drying logs
IICRC-compliant moisture readings logged daily. Documents every drying day and justifies every piece of equipment to the adjuster.
Contents documentation
Xactimate contents inventory for damaged items, prepared for the property owner and, with authorization, the carrier.
Insurance Documentation Support. First Response Restoration documents the damaged areas, prepares restoration estimates and provides project records to the property owner and insurance carrier. With the owner's authorization, we communicate about the restoration scope, schedule and supporting documentation. Coverage and claim decisions remain between the policyholder, carrier and any licensed adjuster representing them. First Response Restoration is a restoration contractor and does not provide public-adjusting or legal services. Insurance coverage is determined by the policy and the carrier.
Available right now
Have an active claim?
One call connects you to a certified technician — 24 hours a day, every day of the year.
Nationwide toll-free: 1-888-373-5996