How to file a water damage insurance claim
We guide you through every step — and organizes the documentation on your behalf.
Call us first
Before calling your insurance company, call us. We document the damage properly from the start — photos, moisture readings, written assessments. This protects your claim.
Notify your insurance company
Report the claim to your carrier as soon as possible. Have your policy number ready. We can be on the call with you if needed.
We meet the adjuster on-site
When the adjuster arrives, we are there. We present our documentation and ensure all damage is properly assessed — not just what is visible.
Estimate approval
We submit Xactimate-compatible estimates.
Work begins immediately
Once approved, we begin restoration immediately. We keep detailed records throughout so there are no surprises at final billing.
Final sign-off
We document completion, provide all warranties, and ensure your insurer receives everything needed to close the claim.
Insurance Documentation Support. First Response Restoration documents the damaged areas, prepares restoration estimates and provides project records to the property owner and insurance carrier. With the owner's authorization, we communicate about the restoration scope, schedule and supporting documentation. Coverage and claim decisions remain between the policyholder, carrier and any licensed adjuster representing them. First Response Restoration is a restoration contractor and does not provide public-adjusting or legal services. Insurance coverage is determined by the policy and the carrier.
Available right now
Ready to start your claim?
One call connects you to a certified technician — 24 hours a day, every day of the year.
Nationwide toll-free: 1-888-373-5996