Houston's restoration team — local, certified, and ready in 60 minutes.

Our target response time for emergency calls anywhere in the Houston metro is 60 minutes or less. Our headquarters at 16011 Hollister St in Northwest Houston provides central access to all of Harris County, Fort Bend County, and Montgomery County. For major events affecting multiple clients simultaneously — like a widespread storm — we prioritize active water intrusion situations first and communicate estimated arrival times clearly. We have never left a Houston homeowner without service.

No. You do not need flood insurance to receive restoration services — we provide services regardless of insurance status and offer payment arrangements for uninsured clients. However, if you do have flood insurance through the NFIP or a private flood carrier, we help you document your claim, coordinate with your adjuster, and maximize your settlement. We also help identify whether damage was caused by wind-driven rain (potentially covered under homeowner's policy) versus rising floodwater (requires separate flood coverage) — a distinction that significantly affects your claim strategy.

Homes that have flooded repeatedly — particularly in the Meyerland neighborhood near Brays Bayou, or communities affected by the Addicks/Barker reservoir releases during Harvey — face specific challenges with mitigation, insurance, and property decisions. Beyond immediate restoration, we help connect you with resources about FEMA's Hazard Mitigation Grant Program (HMGP), elevation certificates, and flood-proofing options. Our restoration work is fully documented and transferable if you decide to sell — and proper remediation documentation protects you from future liability claims.

Yes. We are an approved vendor for all major property insurance carriers operating in Texas, including State Farm, Allstate, USAA, Nationwide, Chubb, Farmers, Travelers, Liberty Mutual, and others. We also work with the Texas Windstorm Insurance Association (TWIA) for coastal property wind claims and with NFIP flood adjusters. Our Xactimate estimates use the same software and pricing database your adjuster uses, ensuring our scope documentation is accepted without dispute.

We serve all of Houston and Harris County, plus Fort Bend County (Sugar Land, Missouri City, Stafford, Katy), Montgomery County (The Woodlands, Conroe, Spring), Brazoria County (Pearland, Friendswood, Lake Jackson), and Galveston County (League City, Clear Lake, Webster). Our Houston coverage includes every zip code in the city proper as well as all incorporated and unincorporated communities in the surrounding counties.