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Houston's restoration team — local, certified, and ready in 60 minutes.

Serving all of Houston and Harris County. IICRC-certified for water damage, fire, mold, and storm restoration. We know Houston's flood history, its building stock, and its insurance market.

Houston is the most flood-prone major city in the United States. With an average annual rainfall of 49 inches, a dense network of bayous that overflow during major rain events, and hundreds of thousands of properties in FEMA Special Flood Hazard Areas, water damage is not an occasional event in Houston — it is a recurring reality. First Response Restoration was built for this market.

Our headquarters at 16011 Hollister St, Suite C, Houston TX 77066 puts us in the heart of the market we serve. We are not a national franchise dispatching the nearest available contractor. Every crew member on our Houston team knows the city's neighborhoods, its building types, and its specific flood vulnerabilities — from the Addicks and Barker Reservoir communities that bore the worst of Harvey, to the Brays Bayou corridor through Meyerland, to the post-1990s slab construction in Katy and Sugar Land.

We hold IICRC Firm Certification #700040264 and maintain full licensing for water damage restoration, mold remediation, fire and smoke restoration, storm damage, and biohazard cleanup across Texas and 10+ additional states. We are BBB A+ accredited with zero unresolved complaints.

Why Houston has more water damage events than any other major U.S. city

Houston's combination of factors is unique: the city sits on clay-rich soil (called Houston Black, or Vertisol) that expands and contracts dramatically with moisture changes, creating foundation movement and slab cracking that allows water intrusion. The city's bayou system — Buffalo Bayou, Brays Bayou, White Oak Bayou, Sims Bayou, Cypress Creek, and others — regularly overtops during storm events. The Addicks and Barker Reservoirs were built as flood control infrastructure but were filled beyond capacity during Harvey, causing controlled releases that flooded tens of thousands of homes that had never flooded before. FEMA flood maps in Houston are perpetually outdated relative to actual flood risk — many properties that flooded during Harvey were not mapped in a Special Flood Hazard Area. The Tax Day Flood of April 2016 and the Memorial Day Flood of May 2015 were each labeled 500-year flood events, occurring 12 months apart. Our team has direct experience with every major Houston flood event in the past decade and understands the specific damage patterns, recovery challenges, and insurance dynamics that result.

Why First Response Restoration

  • Local headquarters in Houston — not a franchise dispatch center
  • IICRC Certified Firm #700040264 — verifiable at iicrc.org
  • BBB A+ Accredited with zero unresolved complaints on record
  • Deep knowledge of Houston flood zones, bayou system, and building stock
  • Experience with Harvey, Tax Day Flood, Memorial Day Flood, and Hurricane Beryl
  • Direct relationships with Harris County insurance adjusters and public adjusters
  • Full fleet of stocked restoration vehicles for immediate large-scale response
  • David Taylor personally oversees all major Houston-area jobs

Areas we serve

Meyerland • The Heights • Montrose • Midtown • River Oaks • Memorial • Energy Corridor • Westchase • Galleria / Uptown • Medical Center / NRG • Bellaire • West University Place • Spring Branch • Cypress • Katy • Sugar Land • Pearland • The Woodlands • Humble • Pasadena • League City • Friendswood

Frequently asked questions

Our target response time for emergency calls anywhere in the Houston metro is 60 minutes or less. Our headquarters at 16011 Hollister St in Northwest Houston provides central access to all of Harris County, Fort Bend County, and Montgomery County. For major events affecting multiple clients simultaneously — like a widespread storm — we prioritize active water intrusion situations first and communicate estimated arrival times clearly. We have never left a Houston homeowner without service.
No. You do not need flood insurance to receive restoration services — we provide services regardless of insurance status and offer payment arrangements for uninsured clients. However, if you do have flood insurance through the NFIP or a private flood carrier, we help you document your claim, coordinate with your adjuster, and maximize your settlement. We also help identify whether damage was caused by wind-driven rain (potentially covered under homeowner's policy) versus rising floodwater (requires separate flood coverage) — a distinction that significantly affects your claim strategy.
Homes that have flooded repeatedly — particularly in the Meyerland neighborhood near Brays Bayou, or communities affected by the Addicks/Barker reservoir releases during Harvey — face specific challenges with mitigation, insurance, and property decisions. Beyond immediate restoration, we help connect you with resources about FEMA's Hazard Mitigation Grant Program (HMGP), elevation certificates, and flood-proofing options. Our restoration work is fully documented and transferable if you decide to sell — and proper remediation documentation protects you from future liability claims.
Yes. We are an approved vendor for all major property insurance carriers operating in Texas, including State Farm, Allstate, USAA, Nationwide, Chubb, Farmers, Travelers, Liberty Mutual, and others. We also work with the Texas Windstorm Insurance Association (TWIA) for coastal property wind claims and with NFIP flood adjusters. Our Xactimate estimates use the same software and pricing database your adjuster uses, ensuring our scope documentation is accepted without dispute.
We serve all of Houston and Harris County, plus Fort Bend County (Sugar Land, Missouri City, Stafford, Katy), Montgomery County (The Woodlands, Conroe, Spring), Brazoria County (Pearland, Friendswood, Lake Jackson), and Galveston County (League City, Clear Lake, Webster). Our Houston coverage includes every zip code in the city proper as well as all incorporated and unincorporated communities in the surrounding counties.