Frequently Asked Questions
What services does First Response Restoration offer?
We offer a range of services including water damage restoration, fire damage restoration, natural disaster response, mold restoration, and biohazard cleaning.
Are you available for emergency situations?
Yes, we provide 24/7 emergency support. You can reach out to us anytime at (888) 373-5996.
What is your mission?
Our mission is to remediate and restore damage to residential and business buildings, helping people get their lives back to normal swiftly and efficiently.
What can I expect when working with First Response Restoration?
You can expect the highest level of customer service, quality workmanship, and comprehensive insurance claim assistance. We are licensed, insured, and IICRC certified.
What is the IICRC certification?
IICRC stands for the Institute of Inspection, Cleaning, and Restoration Certification. It represents the standards for the cleaning and restoration industry. Our certification number is 700040264.
Where are you located?
We are located in the Dallas, Texas area.
How can I contact you?
You can call us at 1-888-373-5996 or email us at office@1strestore.com.
Can I request a service online?
Yes, you can fill out our support form on our “Contact” page with details about the type of loss, source of loss, and a description of the incident.
What types of losses do you handle?
We handle a variety of losses including mold, smoke/fire, biohazard/trauma/virus, flooding (both exterior and interior), hurricanes, and other natural disasters.
I haven’t opened an insurance claim yet. Can you assist with that?
Yes, if you haven’t opened a claim, we can assist you with the filing process.